B2C and B2B Order Management is the process that an order goes through before reaching the hands of the private end customer or the customer/sales unit or industrial.
This process includes picking, packing action, supply of packing materials, loading and related manual/automated operational flows and IT flows.
With efficient order management, such as www.eshoplogistic.com offers , you can operate with reduced management costs and the result is to deliver orders quickly. It is also important to carefully balance speed with accuracy in order to send the right items to the right destinations, as expected.
It is impossible to overstate the importance of order fulfillment to the overall customer experience. Recipients expect to receive their merchandise as quickly as possible, supported by a top-notch purchasing and/or receiving experience.
What are the different types of e-commerce order fulfillment?
Dropshipping
With dropshipping, you don’t actually manage the products sold in your eCommerce store. Instead, you promote and sell the items that are produced, stocked, and shipped by the manufacturer.
When a customer places an order, it is automatically sent to the manufacturer, who then ships the item directly to the customer. As a result, you can focus solely on sales and marketing. The delivery process is usually much faster for the customer, which leads to a better experience.
Cross-docking
With cross-docking, you have an operational experience similar to the previous point, with the difference that the supplier can ship all the goods in a consolidated form to a logistics, such as www.eshoplogistic.com which will undertake to receive the goods and sort them according to orders and destinations, labeling the packages and proceeding with the reshipment to the final recipients.
Third Party Order Fulfillment (3PL)
3PL companies handle the entire order fulfillment process, including receiving inventory directly from the manufacturer and handling returned items.
3PLs tend to work with many companies, which gives them the power to offer cost- and operationally-optimized solutions. They also have considerable expertise in shipping and can handle all types of issues that may arise. 3PLs such as www.eshoplogistic.com offer their own IT systems such as WMS, TMS or even be flexible enough to use the client’s IT systems.
Why is order fulfillment important for e-commerce?
Order fulfillment is one of the most important aspects of any sale.
If your order arrives late, damaged, or incorrect, all your hard work in selling has gone to waste. Customers, especially first-time ones, aren’t particularly forgiving when it comes to late orders.
Of course, order fulfillment impacts many other areas of your business, including inventory management and control.
With the right evasion process you can:
Optimize operational flows
Reduce overall operating costs
Reduce shipping costs
Reach new customers, even internationally
Provide better customer service
Spend more time on actual business growth
Have a range of operational, management and IT support solutions capable of helping the development of a business’s activities.
Customer expectations regarding order fulfillment
Simply put, customers expect their favorite items to always be in stock and to arrive exactly when you promise. While they may be willing to join a waiting list for an item to be back in stock, there’s a good chance they’ll simply switch to a competitor in the meantime. Of course, their circumstances may change, or they may completely change their minds and decide that the purchase isn’t worth their time and money.
What are the elements of the e-commerce order fulfillment process?
- Receiving inventory
Unload, receive, check each shipment to ensure all items are present and of the required quality.
- Warehousing and inventory management
Stocking, scanning of items. Use a dedicated inventory management system to get real-time data on stock availability, warehouse location and order fulfillment speed. With a solution like the one offered by www.eshoplogistic.com it is possible to synchronize inventory across multiple sales channels (example market-places).
- Picking and preparing orders
Picking and order preparation are crucial steps. www.eshoplogistic.com offers a computerized picking solution that allows you to pick products in the most efficient way. To prevent errors, product barcodes are scanned.
4.Packaging
After picking up the items from the warehouse, it is time to pack them for shipping: packaging is the first impression on a customer. Make sure everything is packed securely to avoid damage.
Depending on the demographic target, it will be possible to offer customized, branded, ad hoc packaging solutions for events, parties, occasions, gifts, etc.
This is where www.eshoplogistic.com offers specific solutions for each type of product.
- Shipping
Now it is time to hand over the precious cargo to the shipping company and trust in its services. Therefore, it is essential to always work with a reliable and reputable shipping company. In this case www.eshoplogistic.com offers the best shipping brokerage solutions, offering international consultancy.
- Returns management and after-sales support
Once the customer has received his order, you might think that the hard work is over, but instead it may have only just begun. If a customer needs to exchange or return an item, or has a quality problem, he needs a fast and effective customer service for the management of national and international returns: here again www.eshoplogistic.com offers the best solutions for online returns management, ecommerce returns management, B2B and market place returns management.
International Order Fulfillment
International customers deserve just as much attention and care as local customers. Fulfilling international orders requires special consideration, as you may have to use different carriers and add extra shipping charges. Working with an international fulfillment specialist like www.eshoplogistic.com can help resolve issues with overseas orders.
It is essential to keep international customers updated and manage their expectations in terms of transportation management, customs procedures and specific conditions.
What makes order fulfillment difficult?
Order fulfillment is the final step before the customer receives the order, but it is perhaps the most crucial step of all. Perfecting the delicate balance between demand, logistics planning, inventory management, and customer service takes practice.
Ecommerce order management often requires multiple platforms. That’s why integration is so important: being able to see every aspect of your ecommerce process at a glance can save time and keep your organization running smoothly and up to date.
Use automation where possible
Automation is important in every aspect of business, as it can free you from mundane tasks, reduce human errors, and save costs.
Provide customers with regular updates on delivery status
No one likes to be left hanging when it comes to the status of their order. People like to track their delivery from the moment it leaves the warehouse until it arrives at their doorstep and this is true for both ecommerce and b2b orders. Make sure you use a reliable shipping provider that offers tracking.
Packaging materials
If you are shipping fragile or perishable items, you will need special packaging materials and shipping methods, which will increase costs: www.eshoplogistic.com helps you manage these particularities.
Labor costs
Managing orders, logistics, and shipping products requires not only packaging materials and shipping costs, but also labor. Someone has to create labels, pick and pack, and manage the entire process. To reduce labor costs, many businesses instead turn to order fulfillment companies such as www.eshoplogistic.com
What are 3PL distribution centers?
3PL stands for third-party logistics, which is the process of outsourcing your eCommerce logistics to a third party. 3PL companies handle warehousing, inventory management, and order fulfillment, giving you the tools and infrastructure of a much larger company. That’s exactly what www.eshoplogistic.com does.
In addition to providing storage space, they handle logistics, inventory management, order picking and processing, and packing. They then handle all delivery and shipping options.
Think of your distribution center as a part of your supply chain, which helps you control inventory and free up more time for sales.. www.eshoplogistic.com uses innovative pick and pack technology and will pack your products exactly as you want.
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