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Management of ecommerce peaks in logistic and fulfillment?

Posted on by EditoreESL

Management of ecommerce peaks in logistic and fulfillment?

Essential Strategies to Excel During the Peak Ecommerce Season

With the peak e-commerce season from November to January fast approaching, businesses need to start preparations as early as September. Especially testing the July sales that serves as a reminder to plan ahead, we will provide guidance on essential strategies for this peak e-commerce season, aiming to optimize logistics and operations. Undoubtedly, to ensure a smooth and successful peak season, it is crucial to incorporate the following supply chain solutions, ecommerce logistic italy, ecommerce logistic milan, ecommerce logistic parma and ecommerce logistic turin and globally and order fulfillment, such as Third-Party Logistics (3PL), ecommerce order fulfillment, shipping and delivery, inventory management and more.

  1. Evaluate and prepare for the High Season in Time

To gain a competitive advantage during peak seasons, it is beneficial to get started early with 3PL providers and their e-commerce logistic italy, e-commerce logistic milan, e-commerce logistic parma, e-commerce logistic turin partners to secure order fulfillment and warehousing services well in advance. This proactive approach allows companies to anticipate and effectively manage peaks in demand, providing a strategic advantage.

  1. Simplify internal communications

During peak seasons, when getting support from fulfillment teams becomes more challenging, clear, transparent, and consistent communication remains critical to successful fulfillment. It is critical to proactively reach out to suppliers, manufacturers, 3PL partners, and global outsourced logistics partners, and distributors to ensure a seamless experience during high sales periods.

  1. Create data-driven demand forecasts

To optimize inventory management for peak seasons, leverage 3PL and b2c logistic italy, b2b logistic italy, d2c logistic italy and worldwide partners with advanced inventory management and order fulfillment solutions. By analyzing data from past peak seasons and quarter-over-quarter sales fluctuations, you can make informed decisions about inventory storage and preparation.

  1. Using Distributed Inventory

By working with a 3PL and supply chain and logistics partners, such as b2c logistic partner milan, b2c logistic turin, b2c logistic parma and d2c logistic, ecommerce fulfillment italy, e-commerce fulfillment italy, fulfillment for europe, in general in the world, which offers multi-site distribution centers for efficient warehousing and order fulfillment, you can implement essential strategies for peak e-commerce. This approach provides faster shipping options and helps reduce shipping costs, resulting in increased conversions and greater customer satisfaction.

  1. Automate customer communications

Leveraging your cloud-based warehouse management systems (WMS), shipping management systems (TMS), and customer relationship management systems (CRM), effectively utilize order details to provide shipping and tracking information to your customers. This approach not only saves valuable human resources, but also improves customer satisfaction by setting clear expectations.

  1. Preparing for returns

To ensure a streamlined returns process, first establish a seamless system with your 3PL partner and return logistics partner, reverse logistics. Then, use Return Merchandise Authorization (RMA) processing in conjunction with your warehouse management system (WMS) to efficiently manage returns. As a result, this will allow you to update inventory levels in a timely manner, minimizing disruptions to your supply chain.

  1. Manage your inventory and planning by September

Based on your forecast, start working with suppliers and manufacturers on the expected sales during the peak season because this is an essential and critical strategy for peak e-commerce. Consequently, this helps mitigate stock-outs, backorders, and customer loss. In general, the more information you can provide to your partners, the more likely you are to have a triumphant peak. Also, pre-order inventory where possible and negotiate with warehouse suppliers. Having a trusted and quality partner such as eshop logistic for the management of e-commerce logistic milan, e-commerce logistic parma, e-commerce logistic turin and fulfillment italy and fulfillment europe, is of paramount importance.

  1. Plan to launch big sales in advance

To prevent peak demand surges during peak seasons, launch major sales promotions early. This strategic approach places sales spikes outside the general public’s time frame, effectively reducing the possibility of missed deliveries due to larger loads handled by smaller carriers. Additionally, promote same-day and seven-day shipping options from your 3PL partners, ecommerce logistic italy, ecommerce logistic parma, ecommerce logistic milan, ecommerce logistic turin, and ecommerce logistic europe and global, to encourage early purchases and evenly distribute order influxes. Finally, ensure an open line of communication that can handle these sudden spikes in demand.

Summary and Conclusion: Implementing essential strategies for peak e-commerce is crucial

To excel during the peak e-commerce season, businesses need to strategically prepare their b2c logistic italy, d2c logistic italy, b2b logistic italy and general logistic european and worldwide, and their operations. Essentially, leveraging the expertise of 3PL providers and supply chain partners to offer ecommerce fulfillment, inventory management and omnichannel fulfillment solutions is key. Additionally, employing automation for customer communications and returns processing, while optimizing packaging and freight rates for cost-effective shipping, is critical. By implementing these essential peak e-commerce strategies, you can effectively set your business up for success and deliver an exceptional shopping experience to your customers.

Peak seasons aren’t just a test of your online sales strategy; they’re also a test of your logistics prowess. Partnering with a logistics solutions expert, full-service logistics outsourcing solution, like eShop Logistic, can provide you with the best tools, expertise, and flexibility you need to turn challenges into strategic advantages. By taking a holistic approach to planning, capacity management, technology, communication, and emergency preparedness, you’re not just preparing for peak season, but for lasting success. And with a business account, you’ll enjoy seamless shipping during peak seasons and beyond.

B2C & B2B eCommerce Logistic Services

Management of every logistic flow with a warehouses management system (WMS) suitable for a wide variety of customer needs.

INBOUND management with quality and quantity control, unloading containers, pallets, packages, FTL, LTL and hanging garments.

Put-away management.

Wide range of STORAGE solutions: on shelves, hanging garment, on pallet racks.
Professional order and OUTBOUND management, Pick & Pack, simple and complex packing action, returns management and reconditioning (e.g., washing, ironing, steaming, etc.).
Specific on-demand and value-added services (kit assembly, printing and inserting cards and personalized gift wrapping, stitching, etc.).
Supply of neutral and customized PACKAGING, filling materials, shrink-wrapping, filming, etc. We can offer greenfield solutions.

To know more about ecommerce logistic italy, e-commerce logistic italy,  ecommerce fulfillment italy, e-commerce fulfillment italy contact us!

We are not suppliers, we are your logistic colleagues, ready to work alongside you to optimize flows, costs and get the most out of your operations and offer you the best warehouse services and the most innovative integrated logistics solutions.

You will have to focus on your commercial, marketing and strategic activities, the rest, i.e. the logistics, shipping, customer service and value-added services part will be managed by us as if we ourselves were part of your reality!

We manage sales-specific logistics solutions through MARKETPLACE.

We are as scalable as your company needs to be: we can increase and decrease staff with organization and an eye on costs. We can handle your needs with multiple daily shifts, work 24/7 and perfect peak management.

We are also available to use WMS of our customers.

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Logistic for Dry Food Industry?

Posted on by EditoreESL

Logistic for Dry Food Industry?

Dry goods is a historical term describing the type of product line a store sells, which varies by region. The term comes from the textile trade, and stores appear to have spread with the mercantile trade throughout the British Empire as a means of bringing supplies and manufactured goods to remote settlements and farms. Beginning in the mid-18th century, these stores began selling supplies and textiles to remote communities, and many customized the products they sold to suit the needs of the area. This trend continued into the early 20th century. With the rise of department stores and catalog sales, the decline of dry goods stores began, and the term has largely fallen out of use. Some dry goods stores became department stores especially in the early 20th century. The term dates back to the 17th century, and originally referred to any goods measured in dry, not liquid, measure by volume, such as stere, bushel, or peck. Dry goods as a term for textiles dates back to 1742 in England or even a century earlier.

Source: Wikipedia

And www.eshoplogistic.com is expert in fulfillment, logistic and transportation solutions for dry foods, especially for coffee, tea, wine, canned foods, energy drinks but also foods supplement, dietary products, preserves, etc.

Ecommerce logistic italy for dry foods? www.eshoplogistic.com . E-commerce logistic italy for dry foods? www.eshoplogistic.com . B2C logistic italy for dry foods? www.eshoplogistic.com . D2C logistic italy for dry foods? www.eshoplogistic.com .

Leaders in Food Dry Goods Shipping and Warehousing

In the logistics supply chain for food products, there is a unique place for the handling of dry goods. This is largely due to the fact that these types of cargoes require environmental management. Dry goods, by their very nature, require safe handling to not alter their state. If these goods are exposed to moisture, the entire cargo can be ruined, leading to huge financial losses and delays in the entire supply chain.

And www.eshoplogistic.com is the expert in foods handling: inbound, put-a-way, storage, pick and pack, order management, returns management, reverse logistic.

B2c fulfillment italy for dry foods? www.eshoplogistic.com . b2b fulfillment italy for dry foods? www.eshoplogistic.com . d2c fulfillment italy for dry foods? www.eshoplogistic.com ecommerce fulfillment italy for dry foods? www.eshoplogistic.com . e-commerce fulfillment italy for dry foods? www.eshoplogistic.com .

What is Dry Goods Shipping?

Dry goods refers to any product that can be stored at room temperature in a dry warehouse environment. These products can be stored in a variety of warehouse spaces, while their counterparts (perishables, fresh foods, or cold storage) require specialized facilities and transportation services to maintain the products at a specific temperature. Dry goods can be consumer goods or food-grade products such as shelf-stable finished foods or food ingredients.

One of the benefits of being a dry goods warehouse is that this type of shipping can be easily stored in a variety of configurations. Dry goods are unique products that can be efficiently stored in many different designs. From bulk storage options to large packages and even stacked in rows or on warehouse racks, the advantage is flexibility when it comes to shipping and storing dry goods.

The most important thing in dry goods storage is ensuring the safety of the product, and not just for the product itself. With everything from stacking heights to maintaining perfect records with expiration dates and practicing inventory control, best practices like First in First Out (FIFO) help dry goods shipping companies ensure your success. This is never more important than when the products are foods or food ingredients. When it comes to food, products with a built-in clock and a propensity for spoilage, the most important thing to ensure is product safety. This is most commonly ensured by the various certifications a dry goods warehouse may hold. Dry goods distribution comes down to your unique needs. Some products are shipped in full truckloads or full pallet quantities, while others are picked and shipped in case/bag pick quantities. Do you need large quantities of product at a specific time for your production runs? Perhaps instead you need a precise amount of material shipped in small quantities to help you maximize your floor space. Our team of trained warehouse professionals can help you align any distribution profile for your dry goods.

And www.eshoplogistic.com is the expert in the transportation, shipments of dry foods with FTL, LTL, Groupage, express shipments, parcel shipments, postal shipments.

Ecommerce logistic Milan for dry foods? www.eshoplogistic.com . e-commerce logistic Milan for dry foods? www.eshoplogistic.com. Ecommerce logistic parma for dry foods? www.eshoplogistic.com . e-commerce logistic parma for dry foods? www.eshoplogistic.com . ecommerce logistic turin for dry foods? www.eshoplogistic.com . e-commerce logistic turin for dry foods? www.eshoplogistic.com

When it comes to the logistics part of dry goods, there is a benefit in that dry goods shipping can be accomplished in a variety of ways. The most common is dry-van transportation. Dry goods can also be moved via rail or parcel shipments. As long as the products are properly packaged, dry goods are stable at room temperature and can be handled easily by trusted dry goods shipping companies.

Returns logistic in Italy for dry foods? www.eshoplogistic.com . reverse logistic in italy for dry foods? www.eshoplogistic.com . b2c logistic parma? www.eshoplogistic.com . b2c logistic milan? www.eshoplogistic.com  . fulfillment for Europe for dry foods? www.eshoplogistic.com

Start crafting your custom dry goods fulfillment, logistic and shipping plan today.

www.eshoplogistic.com team can provide guidance, pricing, and strategy. Our dry goods warehouse industry veterans work regularly with companies across a variety of industries, so we have the experience to help you safely and securely with your business needs. Get started by contacting our team today!

 

e-commerce logistic Italy? Reverse logistic Italy?

Posted on by EditoreESL

eShop Logistic: the ideal 3PL partner for e-commerce Logistic in Italy, B2B Logistic and Transport

Founded by 5 leading entrepreneurs in innovative logistic solutions, with 30 years of experience, www.eshoplogistic.com  (ESL) is the ideal partner for Fulfillment, Supply Chain and Transport projects in Italy and internationally.

Thanks to its offices in Milan, Rome and a Worldwide Network with +30 sites, ESL offers B2C (D2C) eCommerce logistic solutions, B2B logistic, Retail logistic, Wholesale logistic and Marketplace logistic, and manages from the smallest and simplest projects, which require flexible logistic partners to grow, to the largest and most complex projects where KPIs, peak management and internationalization are fundamental factors.

Management of high-quality and customized Omnichannel logistic projects, in addition to standard processes:

  • Inbound: unloading goods, quality and quantity control
  • Storage: pallets, shelves, hanging garments
  • Picking and order management
  • Packing and packaging supply
  • Returns management – ​​reverse logistics: quality and quantity control, value-added services
  • VAS: labeling, batch registration, expiry dates, customization, kits, etc.
  • Shipping: FTL, LTL, express, postal, cash on delivery (COD), cross-docking, drop-shipping.

Advanced cloud IT systems (WMS, TMS, CRM) provide the possibility of extrapolating data and statistics in real time.

Industries Served: Fashion, Luxury, Cosmetics, Healthcare and dietary products, Tech, Merchandising, Dry food, etc.

Are you a foreign company looking for e-commerce logistics in Italy?

Are you a company on the national territory and are you looking for ecommerce logistic in Parma, e-commerce logistic in Milan, e-commerce logistic in Turin, or in any case on the national territory?

Are you a company in the online sales sector and are you looking for a company specialized in returns logistic in Italy (reverse logistic in Italy)?

eShop Logistic Srl – It’s the right solution for you!

eShop Logistic: il partner 3PL ideale di Logistica e-commerce in italia, Logistica B2B e Trasporti

Fondata da 5 imprenditori leader in soluzioni logistiche innovative, con 30 anni di esperienza, www.eshoplogistic.com (ESL) è il partner ideale per progetti di Fulfillment, Supply Chain e Trasporti in Italia ed a livello internazionale.

Grazie alle proprie sedi a Milano, Roma e Network Mondiale con +30 siti, ESL offre soluzioni di logistica eCommerce B2C (D2C), logistica B2B, logistica Retail, logistica Wholesale e logistica per Marketplace, e gestisce dai progetti più piccoli e semplici, che richiedono partner logistici flessibili per crescere, ai progetti più grandi e complessi dove KPI, gestione dei picchi ed internazionalizzazione sono fattori fondamentali.

Gestione di progetti logistici Omnichannel di alta qualità e su misura, si aggiungono a processi standard:

  • Inbound: scarico merci, controlli qualità, quantità
  • Stoccaggio: bancale, scaffale, capi appesi
  • Picking e gestione degli ordini
  • Packing e fornitura di imballaggi
  • Gestione dei resi – reverse logistic: controlli qualità, quantità, servizi a valore aggiunto
  • VAS: etichettatura, registrazione lotti, scadenze, personalizzazione, kit, ecc.
  • Spedizioni: FTL, LTL, espresse, postali, contrassegni (COD), cross-docking, drop-shipping.

Sistemi IT evoluti in cloud (WMS, TMS, CRM) danno possibilità di estrapolare dati e statistiche in tempo reale.

Industrie Servite: Moda, Luxury, Cosmetica, Healthcare e prodotti dietetici, Tech, Merchandising, Alimentari secchi, ecc.

Siete un’azienda estera e cercate una logistica ecommerce in Italia?

Siete un’azienda sul territorio nazionale e cercate una logistica e-commerce a Parma, una logistica ecommerce a Milano, una logistica ecommerce a Torino, o comunque sul territorio nazionale?

Siete una realtà del settore vendite online e siete alla ricerca di una azienda specializzata nella logistica dei resi in Italia?

eShop Logistic Srl – E’ la soluzione giusta per voi!

What is B2C Logistic?

Posted on by EditoreESL

What is B2C Logistics?

For B2C Logistic italy e B2C fulfillment italy (but also in the world in general) means all the processes and operational flows connected to the world of online sales and its mobile and immovable structures: 1) IT aspects; 2) management methods and flows of goods, whether these are in warehouses or along the directives to and from the same with the mobile and immovable structures containing goods and flows.

1) For IT aspects, we consider management systems such as WMS, TMS, ERP, OMS, CRM that are able to manage the flows and data of goods sold online.

Obviously, the electrical, electronic and data structures necessary to bring the data to the IT systems are connected to these.

Software and Hardware and related Capex are an integral part of the “IT Structure”.

In this case, www.eshoplogistic.com with its advanced and innovative cloud computing systems, it can be the ideal partner for managing the smallest to the largest and most complicated projects.

Management of every logistic flow with a warehouses management system (WMS) suitable for a wide variety of customer needs.

INBOUND management with quality and quantity control, unloading containers, pallets, packages, FTL, LTL and hanging garments.

Put-away management.

Wide range of STORAGE solutions: on shelves, hanging garment, on pallet racks.
Professional order and OUTBOUND management, Pick & Pack, simple and complex packing action, returns management and reconditioning (e.g., washing, ironing, steaming, etc.).
Specific on-demand and value-added services (kit assembly, printing and inserting cards and personalized gift wrapping, stitching, etc.).
Supply of neutral and customized PACKAGING, filling materials, shrink-wrapping, filming, etc. We can offer greenfield solutions.

To know more about ecommerce logistic italy, e-commerce logistic italy,  ecommerce fulfillment italy, e-commerce fulfillment italy contact us!

1) By management methods and flows of goods, we mean all the operational actions necessary for the management of items subject to eCommerce sales. We are talking about the following flows:

  • Inbound: unloading goods, quality and quantity controls, incoming VAS services, put-a-way, batch and deadline management;
  • Warehousing Logistic services: on shelf structures; pallet racks; on the ground; hanging garment structures; automated structures such as Shuttle systems, Autostore and similar structures. With storage management, obviously, inventory management activities and related services are also included, as well as the necessary physical structures such as warehouses and adjacent management areas.
  • Picking: manual or automated picking;
  • Packing: order preparation and packaging action;
  • Packaging: management of packaging materials;
  • Order management: various types of order management including specific packaging actions; greeting cards; kitting; vas; etc.
  • Gestione returns logistic italy or reverse logistic italy: returns acceptance; quality and quality controls; goods restoration; repackaging; value-added services such as ironing, stain removal, labelling, etc.
  • Trasportation and ecommerce shipments of goods: by courier, freight forwarders, groupage, loose, parcel, full load, partial load, shipments with postal carriers, cash on delivery solutions, insurance, etc. and related means of transport, whether road, sea, rail, air.
  • Even in this case eshoplogistic.com can help.
  • We are not suppliers, we are your logistic colleagues, ready to work alongside you to optimize flows, costs and get the most out of your operations and offer you the best warehouse services and the most innovative integrated logistics solutions.
  • You will have to focus on your commercial, marketing and strategic activities, the rest, i.e. the logistics, shipping, customer service and value-added services part will be managed by us as if we ourselves were part of your reality!
  • We manage sales-specific logistics solutions through MARKETPLACE.
  • We are as scalable as your company needs to be: we can increase and decrease staff with organization and an eye on costs. We can handle your needs with multiple daily shifts, work 24/7 and perfect peak management.
  • We are also available to use WMS of our customers.

You can have more information on logistic services italy and abroad and fulfillment services italy and abroad visiting the social links:

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https://gazzettalogistica.it/author/eshoplogistic/

Logistic: Details and Curiosity

Posted on by EditoreESL

LOGISTICAL DETAILS AND CURIOSITIES

 

fulfillment and supply chain activities become increasingly complicated based on the size of client companies and their volumes, the type of goods, their characteristics, delivery methods and countless additional variants.

Warehouse management activities do not only concern the administration of incoming (inbound) and outgoing ( Outbound ) flows of goods, but include the constant monitoring and supervision of all internal and external logistics operations involved in the distribution chain.

Below are some important factors for having an excellent logistics, supply chain and fulfillment activity:

  • Logistics: as defined by Wikipedia , and as per the definition that we report below thanks to this site, it is the fundamental part of operational activities:

“Logistics is the part of supply chain management that deals with the efficient inbound and outbound flow of goods, services and related information from the point of origin to the point of consumption based on customer needs. Logistics management is a component that holds the Supply Chain together in Italy and around the world. Resources managed in logistics can include tangible goods such as materials, equipment and supplies, as well as food and other consumables.

 

Logistics activities can be divided into three main areas: order processing, inventory management and freight transportation. Traditionally, order processing was a time-consuming activity that could take up to 70% of the order cycle time. However, with new technologies such as barcode scanning, computers and network connection, customer orders can quickly reach the seller in no time and stock availability can be checked in real time. The purpose of having an inventory is to reduce the overall logistics cost while improving customer service. Having a stock of finished products in advance can reduce the frequency of transportation to and from customers and accommodate the randomness of customer requests. However, maintaining an inventory requires capital investments in finished products and maintaining a warehouse. Storage and order picking account for the majority of warehouse maintenance costs. Freight transport forms a vital part of logistics and provides access to larger markets as goods can be transported hundreds or thousands of kilometers away. Freight represents two-thirds of logistics costs and has a significant impact on customer service. Transportation policies and warehouse management are closely intertwined.

The increase in business transactions through the Internet gives rise to the need for “e-logistics”. Compared to traditional logistics, e- logistics handles low-value parcels for customers spread across various destinations around the world. In e-logistics, customer requests come in waves compared to traditional logistics, where demand is constant.

 

Inbound logistics is one of the primary logistics processes that focuses on purchasing and arranging for the inbound movement of materials, parts, or unfinished inventory from suppliers to manufacturing or assembly plants, warehouses, or retail stores. detail.

 

Outbound logistics is the process relating to the storage and movement of the final product. The relevant information flows from the end of the production line to the end user.

Considering the services performed by logisticians, the main logistics sectors can be divided as follows:

  • Purchasing logistics
  • Distribution logistics
  • After-sales logistics
  • Disposal logistics
  • Reverse logistics
  • Green logistics
  • Global logistics
  • Domestic logistics
  • Concierge service
  • Reliability, availability and maintainability
  • Asset control logistics
  • Logistics of point of sale materials
  • Emergency logistics
  • Production logistics
  • Construction logistics
  • Capital project logistics
  • Digital logistics
  • Humanitarian logistics

 

Procurement logistics consists of market research , requirements planning, make-or- buy decisions , supplier management, ordering, and order control. The objectives in procurement logistics could be contradictory: maximize efficiency by focusing on core competencies, outsource while maintaining the company’s autonomy, or minimize procurement costs by maximizing security within the supply process.

 

Advanced logistics consists of the activities necessary to set up or establish a plan for carrying out logistics activities.

 

Global logistics is technically the process of managing the “flow” of goods through a supply chain from the place of production to other parts of the world. This often requires an intermodal transportation system by sea, air, rail and truck. The effectiveness of global logistics is measured in the Logistics Performance Index .

 

Distribution logistics has as its main task the delivery of finished products to the customer. It consists of order processing, warehousing and transportation. Distribution logistics is necessary because the time, place and quantity of production differ with the time, place and quantity of consumption.

 

Disposal logistics has the main function of reducing logistics costs and improving services relating to the disposal of waste produced during a company’s activity.

 

Reverse logistics denotes all those operations of reuse of products and materials. The reverse logistics process includes the management and sale of surpluses, as well as products returned to sellers by buyers. It is “the process of planning, implementing, and controlling the efficient and cost-effective flow of raw materials, work-in-process inventory, finished goods, and related information from the point of consumption to the point of origin to recover value or properly dispose of.” [12] More precisely, reverse logistics moves goods from their typical final destination to gain value or for proper disposal. The opposite of reverse logistics is forward logistics.

Green logistics describes all attempts to measure and minimize the ecological impact of logistics activities, including all forward and reverse flow activities. This can be achieved through intermodal freight , route optimization, vehicle saturation and city logistics .

 

  • Documentation management: the documents used for the management of the warehouse and e-commerce logistics services, e-commerce logistics services, B2B logistics services, fulfillment services , must be managed and compiled precisely, both at a fiscal and administrative level, looking for to limit the use of paper documents but increasingly using IT and automated tools, better considering the use of AI (Artificial Intelligence in Logistics).

 

  • Logistics staff management: to ensure that logistics and operational activities are carried out according to KPIs and SLAs and with a continuous search for logistics excellence, the assigned staff must be pre- selected, qualified and appropriately trained for the specific activities.

 

  • Safety in logistics structures: it is essential that the logistics structure follows all current regulations and that the working environment is clean and safe, both to guarantee the protection of its operators and for its activities.

In fact, accidents also have a negative impact on the corporate economy.

 

More and more companies are choosing to entrust warehouse management to 3PL companies, specialized in providing complete outsourced warehouse management services .

There are various types of outsourcing of warehouse activities :

  • Assignment of outsourced logistical operational activities.
  • Entrusting of operational activities within its own warehouse structures: in this case the 3PL will be able to undertake to hire warehouse staff, install adequate IT systems, implement automatic warehouse systems.
    A logistics outsourcing allows the company to contain certain operating costs and to make use of the specific skills of the logistics operator , such as flexibility and sharing of some capex and opex with other customers of the 3PL itself.

 

Order management

The preparation of B2C, D2C and B2B orders takes place using innovative IT systems and the use of AI or automatic scanners and tools.
Operational order management activities are part of that set of processes called logistics.

It is an activity that must be managed with maximum accuracy and which is part of the economy of a company.

The management of B2C, D2C and B2B orders must be managed and controlled by WMS systems, i.e. specific software that monitors and supervises all warehouse activities in a quick, optimized, high-performance and efficient way.
These are IT operating systems capable of integrating fundamental management aspects such as: master data management (customers and suppliers), products, references (SKU) and price lists.

These IT systems also help manage orders, transport documents, invoices, warehouse loading and unloading documents. It will thus be possible to have an updated and real-time situation of the order status, allowing you to maintain control over warehouse stocks and fulfillment and shipping priorities.

ESL also deals with the preparation of personalized orders such as gift packages, gift packages, Christmas packages, providing specific services ( kitting , silk paper, sample insertion, and many other value-added logistics services ).

Goods storage (Goods storage)

The logistics warehouse is that logistics structure capable of receiving goods, storing them (put-a-way) and making them available for picking, packing, shipping and delivery.
www.eshoplogistic.com deals with the management of goods storage, incoming and outgoing quantitative and qualitative controls.

The goods are deposited immediately after receipt. The goods can be located on pallet spaces, eCommerce shelves, structures for hanging garments or automated structures and in any case in the most suitable parts of the warehouse indicated by the IT systems.

An important index to always consider is the inventory turnover rate, which indicates how long it takes to consume a stock and replenish it again. There may be high rotation items (which are therefore sold and repurchased more frequently) and low rotation items (which have fewer movements and fewer sales). Knowing the turnover rate is fundamental for managing the logistics structure and for the success of a company.

In logistics operations for the storage of goods, both in the picking and shipping phases, barcode technology or RFID readers help to automate and simplify operational management.

E-commerce warehouse management

The e-commerce industry is constantly developing and changing and more and more companies are deciding to focus on online sales.

The advantages of ecommerce are countless, but it is important to consider using an ecommerce logistics operator that is an absolute guarantee, such as www.eshoplogistic.com .

Customer satisfaction is fundamental for the success of an e-commerce project which must be supported by quality, speed and economic and environmental sustainability: these are fundamental characteristics in both B2B and B2C.

Logistics outsourcing is increasingly being considered by companies, who can choose whether to outsource all of the activities (full out-sourcing or green field solution ) or just a part.

Shipments all over the world

ESL deals with shipping services e-commerce , ecommerce shipping , b2b shipping , worldwide and other tailor-made logistics solutions managed directly or via an international network.
www.eshoplogistic.com offers national and international express shipping solutions, taking care of the necessary customs procedures.

National and international transport can be managed with postal, semi-postal or express services, with tracking of goods and use of TMS online monitoring systems.

TAGS: E-commerce logistics , Logistics for e-commerce , Logistics for e-commerce sites , logistics services with e-commerce , development of e-commerce sites and logistics

 

Logistics, Fulfillment & Supply Chain: Definitions and Services by eShop Logistic ESL

Posted on by EditoreESL

LOGISTICS, FULFILLMENT AND SUPPLY CHAIN: ESL DEFINITIONS AND SERVICES

 

www.eshoplogistic.com and its Fulfillment for Europe , Fulfillment for USA , Fulfillment for Italy , Fulfillment for Asia , Fulfillment for Americas Network is able to offer services for various types of companies, from the largest to the smallest ones , also for start-up ecommerce projects but with compelling prospects or famous brands.

www.eshoplogistic.com offers a wide range of B2B logistics solutions and B2C logistics solutions (business-to-business and business-to-consumer), a sector that records significant growth values year after year.

The success of B2C is due to the increase in online purchases (from web and mobile), the development of new payment and shipping services and specialized solutions and companies for the sector.

B2B ecommerce fulfillment solutions concern operational logistics and supply chain solutions between commercial companies, be they suppliers or professional customers located at different points of the production chain.

An innovative, professional and advanced logistics company allows industrial and commercial entities to extend their range of action nationally and internationally without having to invest in new sales points or human resources .

ESL (www.eshoplogistic.com) provides professional operational management of logistics and fulfillment flows in Italy and around the world.

www.eshoplogistic.com (ESL) offers national shipping and international shipping services for B2C and B2B ecommerce through postal services, semi-postal services, drop shipping, cross docking, shipments with express couriers or shipping services.

On Demand it is possible to request cash on delivery (COD) payment services, ad hoc insurance, sending WhatsApp and SMS messages, emails, deliveries by appointment, deliveries to floors, porterage, same day delivery, deliveries with white gloves and much more. even more!

We provide warehousing services and goods storage services , guaranteeing quantity and quality controls on both incoming and outgoing goods.

We also provide storage in pallet places and on shelves or for hanging items.
We deal with pick & pack , i.e. logistical activities of picking up goods, order management, packaging, kitting, labelling, personalisation, gift packages and ad hoc solutions designed to guarantee the best purchasing and shipping experience for the end customer.

The order management service is carried out using scanners and innovative IT technologies, in order to guarantee precision and punctuality.

We pack goods of various types and sectors, even with requests for specific services such as personalized packaging, in series, with gift wrapping, silk paper, gift cards, management of serial numbers, management of batches and deadlines, etc.

We manage shipments with track & trace of goods (i.e. the goods monitoring system) with import/export declarations and customs management.

We guarantee an exceptional solution for the management of national and international returns, correlated with accurate checks, reporting and subsequent reconditioning of the packaging.

It is also possible to request extra services such as:

  • customization of sports clothing with logos, graphics or numbers;
  • label production;
  • sewing, embroidery, ironing, steaming, quality and safety seals;
  • production of photos and videos for e-commerce sites, in collaboration with established Italian and foreign studios (taking care, as necessary, of recruiting male and female models and choosing the locations);\
  • compilation of product technical data sheets, including photos taken at our facility.

Supply chain

What does supply chain mean?

As indicated on Wikipedia (and as reported below from the same source): Supply Chain means a supply chain, i.e. a complex logistical system made up of structures that convert raw materials into finished products and distribute them to final consumers (B2C) or to end customers (B2B).

Meanwhile, Supply Chain Management deals with the flow of goods within the supply chain in the most efficient way.

In sophisticated supply chain systems, used products can re-enter the supply chain at any point where the residual value is recyclable.

Supply chains connect value chains.

Suppliers in a supply chain are often classified by “tier”, with first-tier suppliers supplying directly to the customer, second-tier suppliers supplying to the first tier, and so on.

The phrase “Supply Chain” may have first appeared in a 1905 article in The Independent which briefly mentions the difficulty of “keeping an unbroken chain of supply with India” during the British expedition to Tibet.

The distribution chain therefore does not only concern the internal organization of the company, but also the coordination with suppliers and sub-contractors.

Fulfillment

What does Fulfillment mean?

As indicated by Wikipedia (and as we report below thanks to the same source): fulfillment Fulfillment house and Fulfillment Center (in British English: Fulfillment House and Fulfillment Center ) are modern terms to indicate a packaging warehouse . The terms were coined in the mid-1990s: “fulfillment center” usually refers to an in-house packaging warehouse, while “fulfillment house” tends to be used for companies that specialize in contract warehousing and packaging.

 

Origin of the term

The use of the word “fulfilment” in relation to freight shipments derives from the terms “order fulfillment” and “product fulfillment”, introduced by business management researchers analyzing supply chains in the late 1980s. This concept was soon picked up by public relations people working for packing warehouse companies, who felt that “distribution center” or “distribution house” sounded more positive and active than the old term “warehouse.” The terms are still so new and unknown outside that industry that “warehouse” is often added in parentheses or used as an alternative word in the same text, to explain to laypeople what “fulfillment center” or “fulfillment center” actually is. house of fulfillment”.

ESL ( www.eshoplogistic.com ) offers Fulfillment Italy and Fulfillment Europe services of great quality and success.

 

External or internal

Some companies, like Amazon, have their own fulfillment centers , while many smaller e-commerce companies outsource warehousing , picking, packing, and shipping tasks to outside logistics companies . These external fulfillment companies are known as third-party logistics providers (3PLs). Many larger companies with their own fulfillment centers also handle warehousing and shipping for other sellers. Amazon itself is an example of this, offering to handle warehousing and order fulfillment for third-party sellers.

Another very early example was Fingerhut, which expanded its fulfillment center in the 1990s to take on logistics services for other companies, including the company that eventually acquired Fingerhut: Federated Department Stores.[

 

Full Outsourcing

What does Full Outsourcing mean?

The term outsourcing indicates the outsourcing of some parts of the production process or support or sales processes.
Following the design and management phases of an e -commerce requires time and specific knowledge. In some cases, starting full outsourcing management can therefore prove very effective for a client .

The full outsourcing solution consists in entrusting the management of many or all operations to an external company .

The services offered by ESL are many:

The advantages of entrusting the management of B2B e-commerce logistics and B2C e-commerce logistics to a team of expert professionals are numerous: for example, reducing set-up costs, optimizing operational activities, reducing staff, using the latest technologies generation.

 

TAGS: B2B e-commerce fulfillment , B2B e-commerce fulfillment , B2C e-commerce fulfillment , B2C e-commerce fulfillment , Logistics outsourcing , full outsourcing , Italian supply chain

The Importance of Inbound in Logistics, Fulfillment and Supply Chain

Posted on by EditoreESL

THE IMPORTANCE OF “INBOUND” IN LOGISTICS AND SUPPLY CHAIN

www.eshoplogistic.com is a company specialized in logistics services for e-commerce sites , B2B logistics , retail logistics , wholesale logistics , industrial logistics and omnichannel logistics .

www.eshoplogistic.com offers efficient, fast, flexible, sustainable, competitive and high quality solutions thanks to the latest technologies, for hanging garments and for goods packaged, flat and/or on pallets.

  • We have unlimited storage capacity thanks to our logistics facilities in Italy, partner logistics sites in Europe, USA and America logistics and APAC.
  • We offer single package, pallet, partial or full load shipping services, optimizing transport. For example, hung goods and those packaged and in boxes are shipped together, in a single solution.
  • We use advanced IT systems for stock management (WMS), systems for managing shipments, transport and related tracking numbers (TMS), systems for managing customer assistance and related tickets (CRM).

In Logistics it is very important to immediately start managing operations in the correct way so as not to have inventory and order management problems later.

Consequently, www.eshoplogistic.com pays maximum attention right from the moment the goods are received.

In the INBOUND phases, once the goods have been unloaded, checked, they will be scanned and checked, with the possibility of value-added services such as quality control , quantity control , kitting and on-demand services managed with maximum collaboration with the customer and unsurpassed flexibility in compliance with the most stringent and professional KPIs.

Every imperfection will be documented, recorded in the systems and alert tickets will be sent to the customer. We also offer the possibility of documenting imperfections with photographic systems.

Each of our systems is managed in the cloud and on the web, with the possibility for customers to access online, extrapolating statistics, data and essential information. We also offer the possibility of reporting, access and personalized functionality .

Our warehouses are present:

San Zenone Al Lambro (Milan) and Latina (Rome).

solutions in the USA : in Chicago (Illinois) and Miami (Florida) with the possibility of further locations thanks to our partners.

Network partners in Europe, Americas, Asia.
• Unlimited warehouse spaces
• Unlimited locations for pallets and bins

Thanks to our logistics network we can identify suitable solutions for your needs and help you in your foreign expansion.

For more information on B2C ecommerce logistics services

For more information on B2C e-commerce logistics services

Find out more about B2B logistics services

Find out more about Supply Chain services

Find out more about Warehouse Management

Find out more about Logistics Management

Logistics for e-commerce

The e-commerce logistics solutions of www.eshoplogistic.com are valid for online sales of Fashion & Apparel , Beauty & Cosmetics , Lifestyle, Luxury , Dry foods, Sports, Footwear, Objects, offering logistics services for e-commerce , e-commerce web projects with logistics, shipping and transport management , with locations in Milan, Rome, Europe, the Americas, Asia.

TAGS: E-commerce logistics , Logistics for e-commerce , Logistics for e-commerce sites , logistics services with e-commerce , development of e-commerce sites and logistics

 

E-commerce B2C Logistics: A Comprehensive Guide to Supply Chain and Fulfillment

Posted on by Amministrazione

In the digital age, e-commerce B2C (Business to Consumer) logistics has taken on a central role in determining the success of online businesses. The supply chain and fulfillment are key components of this process, directly influencing customer satisfaction and operational efficiency. In this article, we will delve into the importance of e-commerce B2C logistics, the role of the supply chain and fulfillment, and how multilingual customer service and full outsourcing can optimize business operations.

E-commerce B2C Logistics: Fundamentals and Importance

E-commerce B2C logistics encompasses all the activities required to manage and deliver products from producers to end consumers. This process includes inventory management, warehousing, packaging, shipping, and returns management. Well-orchestrated logistics are essential for maintaining high levels of customer satisfaction, reducing delivery times, and minimizing operational costs.

The Supply Chain: Efficiency and Optimization

The supply chain is the backbone of e-commerce B2C logistics. It covers the entire journey of a product from production to final delivery. To optimize the supply chain, businesses must:

  1. Collaborate with Reliable Suppliers: Choosing reliable suppliers is crucial to ensure product quality and timely deliveries.
  2. Utilize Advanced Technologies: Supply chain management tools such as Order Management Systems (OMS) and Enterprise Resource Planning (ERP) software can help monitor and optimize the flow of goods.
  3. Adopt Flexible Sourcing Strategies: Implementing just-in-time or multi-sourcing strategies can help mitigate risks related to demand fluctuations and supply chain disruptions.
  4. Implement Reverse Logistics: Efficiently managing returns is vital for maintaining customer satisfaction and reducing costs.

Fulfillment: From Warehouse to Customer

Fulfillment encompasses all the operations needed to process an order, from receipt to delivery. The main steps in the fulfillment process include:

  1. Inventory Management: Continuously monitor inventory levels to avoid stockouts or overproduction.
  2. Picking and Packing: Accurately and promptly select and prepare products for shipment.
  3. Shipping: Partner with reliable couriers to ensure fast and secure deliveries.
  4. Returns Management: Implement efficient return policies to facilitate the return process and enhance customer experience.

Multilingual Customer Service: Global Support

In the context of e-commerce B2C, multilingual customer service is crucial for serving a global clientele. Effective customer service must be able to:

  1. Communicate in the Customer’s Language: Provide support in the customer’s native language to improve understanding and problem resolution.
  2. Resolve Issues in Real Time: Use multi-channel support platforms such as live chat, email, and phone to respond quickly to customer inquiries.
  3. Continuous Staff Training: Invest in ongoing training for staff to ensure high-quality service and keep up with the latest market trends.

Full Outsourcing: A Winning Strategy

Full outsourcing involves delegating all logistics operations to a specialized service provider. This approach offers numerous advantages:

  1. Reduction of Operational Costs: Outsourcing logistics operations helps reduce the fixed costs associated with in-house management.
  2. Access to Advanced Technologies: Outsourcing providers often use cutting-edge technologies to improve efficiency and accuracy in operations.
  3. Operational Flexibility: Full outsourcing provides the flexibility needed to scale operations according to seasonal demand or sales peaks.
  4. Focus on Core Business: Delegating logistics to experts allows companies to concentrate on strategic activities and product development.

Conclusion

E-commerce B2C logistics, with its intricate network of supply chain and fulfillment, is fundamental to the success of online businesses. Implementing efficient strategies and adopting full outsourcing solutions and multilingual customer service can significantly enhance business operations and customer satisfaction. Investing in e-commerce B2C logistics is not just a necessity, but a vital strategy for building a sustainable and customer-oriented business.

European eCommerce Market 2024

Posted on by Amministrazione

European e-commerce market 2024: key insights

  • Pandemic Growth: The pandemic has given a significant boost to eCommerce in Europe, with sales increasing 66% from 2019 to 2021. Despite a temporary decline, the market is expected to continue growing, potentially reaching $955 billion by 2028.
  • Market leader: Fashion and electronics are the leading sectors in European online shopping. Subcategories such as Apparel and Consumer Electronics are particularly important, demonstrating both diversity and attention to consumer interests.
  • Preferred Payments: Digital wallets are the preferred payment method for online purchases across Europe, but direct account-to-account transfers are also becoming popular, especially in Poland, the Netherlands and Sweden. In Türkiye, however, credit cards are the most used payment instrument.
  • Revenue distribution: eCommerce revenue distribution varies significantly across Europe. Ireland, the Czech Republic and Belgium have the highest revenue shares, while the UK leads in e-commerce market size as a percentage of GDP, demonstrating widespread adoption of online shopping.

Europe, although geographically small, is one of the most important economic centers in the world. While major economies on the continent such as the UK, Germany or the Netherlands already have e-commerce penetration rates of around 80% and above, there is still a lot of potential to be exploited in the smaller economies of the South and North ‘east like Greece , Portugal or Poland .

Italy

Italy , the fifth largest e-commerce market in Europe, ranks 13th globally. Online retail represents 12% of the Italian retail market, with a forecast to increase to 17% by 2028. As in most major e-commerce markets in Europe, the Italian Amazon domain Amazon.it is leads with $5.6 billion in revenue in 2023.

The Italian market is expected to grow by 10% in 2024, reaching $41.5 billion by the end of the year. From 2024 to 2028, a compound annual growth rate (CAGR) of 8% is expected, with a market volume of $56.5 billion.

Hobby & Leisure leads the Italian eCommerce market, contributing 26% of revenues in 2023. Followed by electronics (21%), fashion (18%), furniture and household items (12%), care products ( 9%), DIY (9%) and groceries (6%).

In Italy, VISA and Mastercard are each accepted by 95% of online stores, with PayPal at 91% and bank transfers at 65%. Cash on delivery is used by 52% of retailers. Bartolini (BRT) dominates the shipping industry, handling 46% of deliveries, while GLS, DHL, UPS and SDA (Poste Italiane ) also play an important role in the competitive market.

The European e-commerce market is approaching $1 trillion

It’s no secret at this point that the pandemic has given a huge boost to e-commerce in many regions of the world. Europe was no exception, with market sales of $423 billion in 2019, rising to $589 the following year, before reaching an even more impressive figure of $702 billion in 2021. This is a 66% increase between 2019 and 2021.

Due to factors such as market saturation and inflation, the following year was not as impressive. With a decline of 7%, the market fell to $655 billion in revenue, still above pre-pandemic levels. Since last year, however, the market has picked up speed and a new decline is not expected.

Our forecasts show that the European eCommerce market will reach $745 billion in sales by the end of the year. This figure is expected to steadily increase to $955 billion by 2028.

But where does all this money go? In other words, what products do Europeans buy online ?

What do Europeans buy online?

Our revenue breakdown data shows what online shoppers in Europe buy most.

  • Fashion is in the lead with 21.6% of market turnover. This is not surprising, given that fashion is also the largest category globally (27.5%).
  • The main category is followed closely by Electronics and Hobbies & Leisure , each with approximately 20% of the market.
  • While Furniture and household items, Food and Personal care have similar market shares ranging from 9.8% to 9.6%,
  • The DIY category represents a smaller share of the market at 8.2%.

The major product categories, however, only tell part of the story.

Consumer electronics and clothing with the largest market shares

To go into more detail, we need to take the subcategories into consideration. Sorting these subcategories by market share, we see consumer electronics and apparel at the top.

While consumer electronics accounts for 14% of the European e-commerce market, home appliances (the other subcategory of electronics) are not far behind, standing at 6.6%. With 12.7%, clothing is the product category with the second largest market share in Europe. Sister subcategories Footwear and Bags & Accessories are at 5% and 4% respectively.

Other top subcategories for online shopping in Europe include Media , Furniture , Grocery , Personal Care , and Construction Tools & Supplies , with market shares ranging from 4.5% to 6.3%.

Digital wallets are the primary payment method for most Europeans

In addition to what Europeans buy online, it is equally important to know what they pay for.

A report from WorldPay paints a clear picture. As shown in the chart below, digital wallets are the most popular payment method for online purchases in the majority of European countries included in the study, with the UK having the largest share (38%) of shoppers using this method of payment. payment.

In addition to digital wallets, account-to-account (A2A) payments, which is the simple transfer of money directly from one bank account to another without using a debit or credit card, are also becoming increasingly popular. In fact, A2A is the most popular eCommerce payment method in Poland, the Netherlands and Sweden, with 68%, 64% and 30% of shoppers preferring this method respectively.

Looking at the other payment methods used in European eCommerce, Buy Now, Pay Later (BNPL) stands out. With 21% in both Germany and Sweden, BNPL is also popular in Denmark (12%) and the Netherlands (11%).

Turkey is also an interesting case: it is by far the leading country in Europe for the use of credit cards for online purchases, with almost half (48%) of shoppers using this payment method. Cash on delivery is also very popular, with 5% of Turkish shoppers paying cash on delivery, the highest rate in the region.

But what about the financial aspects of e-commerce on the continent: how important is the role of e-commerce in the economies of European countries?

eCommerce Logistics Market 2024

Posted on by Amministrazione

eCommerce Logistics Market 2024: Key Insights

  • Market Growth: The global eCommerce logistics market is experiencing robust growth, expected to increase from $400 billion in 2020 to $837 billion by 2026, despite challenges such as the recent pandemic.
  • Consumer preferences: Research shows that online shoppers around the world prioritize faster deliveries (48%), convenient shipping (43%), and accurate delivery time information (39%).
  • Returns: The UAE is a leader in product returns, with 40% of online orders sent back. European shoppers strongly prefer clear, free and simple return policies. Additionally, the global trend towards using order lockers is growing, although acceptance varies from country to country.
  • Impact of the Pandemic: The COVID-19 pandemic has significantly affected e-commerce logistics, resulting in labor shortages, increased customer expectations for faster deliveries, higher order volumes and more complex order fulfillment. This has shifted demand patterns towards services such as last mile delivery and on-demand options, with Sub-Saharan Africa surprisingly leading the market growth in 2020.

Have you ever thought about the journey of the package you enthusiastically open from your favorite online store? What’s behind the carefully planned route, speed and timely (or sometimes not so timely) arrival at your home?

Now multiply that by billions of packages shipped around the world. The vast global eCommerce logistics market manages this complex dance of goods and services. Between 2020 and 2021, the market experienced an increase in revenue of $80 billion and continues to grow.

eCommerce logistics market: growth continues

The global eCommerce logistics market has shown a significant growth trajectory in recent years. Let’s take a closer look:

  • According to data compiled by Statista, Transport Intelligence and PortCalls Asia, the market was worth $400 billion in 2020.
  • By the following year its value had increased by $80 billion, reaching a value of nearly $480 billion.
  • Forecasts for 2023 point to a continuation of this trend, with the market expected to reach nearly $600 billion.
  • By 2026, it is expected to increase further to a staggering $837.2 billion.
  • The global landscape offers a comprehensive overview of the trajectory of the eCommerce logistics market. However, focusing on specific regions, such as Europe, reveals more nuanced insights.
  • FYI: We regularly update our rankings with the latest data from our models, providing valuable insights to help you improve your business. Which stores and companies are leaders in eCommerce? Which categories are they driving bestsellers and high sales? Find out for yourself in our rankings for companies , shops and markets . Stay one step ahead of the market with ECDB.
  • European e-commerce logistics market:
    a closer look
  • The parcel market in Europe, as detailed by data from the European Postal Services Regulatory Group (ERGP), has shown a distinct trajectory over the years.
  • The annual turnover in 2015 amounted to 31.29 billion euros. While the overall trend has shifted toward growth, specific downturns have occurred, particularly in 2017 and 2018, when the market experienced reductions in annual revenue. However, the market recovered and in 2021 revenues rose to €62.63 billion.
  • Having traced the trajectory of market development both globally and in Europe, we now focus our attention on the consumer-centric dynamics that define the eCommerce landscape.

Speed is the consumer’s top priority

According to the results of a global survey of consumers who shop online at least once a month, published by Wunderman Thompson Commerce:

  • Nearly half (48%) believe products should be delivered faster, underlining the importance of speed in the delivery process.
  • The cost of delivery is another significant concern, with 43% feeling the price paid for shipping is too high, indicating a desire for more convenient, if not free, delivery options.
  • Additionally, 39% of these global shoppers want more accurate information on delivery times, signaling the importance of predictability and transparency in the online shopping experience.
  • Delivery speed and costs play a vital role in shaping consumer preferences around the world. However, delving into regional nuances presents different emphases on these factors. For example, consider the distinct preferences emerging from places like Israel versus broader trends.
  • In a 2021 survey conducted by Outbrain, approximately 50-53% of respondents from the United States, United Kingdom, Australia and the European Union highlighted the importance of delivery speed in online purchases, with 38-43% saying they underlined the attractiveness of free or discounted offers. shipping. Only a small portion (7-10%) in these regions believe that neither factor influenced their purchasing decisions.
  • Online shopping in UAE: 40% is returned
  • While the speed and cost of delivery are undoubtedly crucial, another significant aspect of the e-commerce experience is the returns policy. Wunderman Thompson Commerce data reveals the countries where online shoppers are most likely to return their purchases.
  • The United Arab Emirates (UAE) tops the list with a significant 40% of online orders returned. Following closely, India has a rate of return of 37%. Thailand is no different, with 34% of online purchases returning. Meanwhile, in Europe, the Netherlands sees 26% of its online orders returned. The United States, a major e-commerce market, has a return rate of 25%.
  • A clear returns policy helps a lot
  • The phenomenon of product returns is not just about statistics; it is intrinsically linked to buyer sentiments and the policies that govern these returns. European shoppers, in particular, have expressed clear concerns about returns procedures.

2022 survey conducted by DPD and Geopost , the European e-shopper landscape revealed ongoing concerns about online returns policies:

  • Overall, 78% of respondents across Europe find tedious returns processes daunting.
  • Additionally, 75% didn’t like the idea of covering return costs, and a substantial 88% highlighted the need for clear return policies up front.
  • Drilling deeper into specific countries: In France, 90% of citizens are hesitant due to unclear return policies and 85% are discouraged by complex return procedures. About 69% were reluctant, fearing return costs.
  • Germany and Spain share this sentiment, with around 75% discouraged by complex returns and more than 70% worried about the potential costs.
  • Italy and the UK reflect these concerns, with figures ranging between 75 and 88% on these barriers.

European shoppers: 95% want to return products to a consignment shop or retail store

As we continue to explore the European e-shopper landscape, it is critical to determine consumers’ primary desires regarding the returns process. In another 2022 survey conducted by DPD and Geopost , European online shoppers outlined their returns preferences.

The majority, about 95%, are in favor of allowing returns to be dropped off at package stores or retailer stores. Equally popular was the need for transparent return costs and a clear returns policy, with approvals around 94% and 89% respectively. The ability to collect items from home was also important for many, with an average of 90%.

“Free returns”, however, have attracted varied interest across countries: the UK leads with 76%, followed by France (74%), Germany (71%), Italy (69%) and Spain (66%). %). This suggests that, although most return criteria are almost universally desired, attitudes towards free returns show notable differences among European shoppers.

Another emerging trend in the eCommerce logistics industry is the growing reliance on lockers for order collection. But how widespread is this preference?

Smart lockers: Benelux is not a fan

Based on data from Parcel Monitor, the global use of parcel lockers for picking up online purchases saw significant growth between 2018 and 2020.

In 2018, only 10% of online shoppers chose to collect their orders using parcel lockers. This figure saw a slight increase in 2019, with 12% opting for locker collection. However, 2020 marked a substantial surge, as 39% of online purchases were collected via locker, indicating a rapidly growing preference for this method of order collection among consumers around the world.

The growth in the use of parcel lockers shows a changing dynamic in delivery preferences. However, not everyone agrees with this method. In a 2022 survey conducted by SendCloud and Nielsen, consumers’ willingness to use smart lockers for out-of-home (OOH) deliveries varied significantly by country:

  • The Netherlands shows the highest reluctance, with 58% of respondents saying they are not willing to use such services.
  • This sentiment is echoed in Belgium (54%) and France (52%).
  • In Austria and Germany the figures are slightly lower, with 47% and 46% respectively expressing their reluctance.
  • The UK, Spain and the US show greater acceptance, but still have significant portions that resist the idea, with figures of 42%, 40% and 35% respectively.
  • Italy is the most open to the concept among the countries surveyed, with only 29% of respondents showing an aversion to using smart lockers for OOH deliveries.

COVID-19: Labor shortages and complexity of e-commerce orders

For better context, let’s take a look at the impact of COVID-19 on the e-commerce logistics market and how the industry has recovered from the difficulties created by the pandemic.

In a survey published by the Swiss company Kardex, several challenges emerged regarding the impact of COVID-19 on order management processes. Top issues included labor shortages (40.2%), growing customer expectations for fast deliveries (35.9%), an increase in e-commerce order volume (35%), and the need to fulfill more orders quickly and conveniently (34.2%).

Other responses highlighted concerns related to order accuracy, physical space constraints, multiple order fulfillment channels, complexity of order management, visibility, return order management, and a global view of orders and fulfillment. ‘inventory. Interestingly, 8.5% of respondents said they were not affected by the challenges listed.

What has the pandemic changed in e-commerce logistics?

While the challenges posed by COVID-19 have been multiple, they have also led to changes in demand patterns in the logistics sector.

According to data collected by DHL, Transport Intelligence and estimates provided by Statista, the group was led by the last mile service of eCommerce, often defined as the final phase of the delivery process from a distribution center or facility to end user, who suffered a demand of 21%. This was followed closely by eCommerce fulfillment, recording 18% demand.

The urgency of online shopping was further underlined by the 16% demand for on-demand/instant delivery e-commerce services. In grocery, last-mile in-store distribution was sought after, with 11% demand, and the traditional grocery distribution center was not far behind, with 10%.

Services such as click and collect from stores, returns or reverse logistics and distribution to high street stores have also seen notable demand.

E-commerce logistics growth: Sub-Saharan Africa leads in 2020

To top it off, we will look at the growth of the e-commerce logistics market in different regions for the year 2020, which reveals a surprising surge in Sub-Saharan Africa.

According to Transport Intelligence , sub-Saharan Africa tops the list with a year-on-year change of 36.3%, making it the fastest growing region in this sector. This impressive growth rate is particularly noteworthy because sub-Saharan Africa is not often the center of conversations in e-commerce circles, despite its obvious potential.

Following closely, South America saw a 34.8% increase, while North America, a significant player in the eCommerce space, saw a 33.9% increase. The Middle East and North Africa were not far behind, recording a growth rate of 30.4%. Europe, another major eCommerce market, saw its logistics market grow by 26.5%. Meanwhile, the Asia-Pacific region, home to some of the largest e-commerce giants, recorded a growth rate of 22%.